Warranty and Return Policy

Liberty Landscape Supply will warranty to the original purchaser the survival of trees and shrubs for a full three (3) months from the date of purchase at 100% of the purchase price of that plant. Our warranty is limited to one (1) replacement of the plant or a store credit in the amount of the purchase price of the plant material, but not a refund in the amount of the purchase price. Customer must present dead material in person along with original receipt from purchase. The cost of labor and delivery are not covered under this warranty. We recommend our customers have an in-ground, automatic irrigation system in place for all newly purchased living material and discuss proper care and maintenance with our staff.

Liberty Landscape Supply will warranty to the original purchaser, the survival of trees and shrubs that we install for one (1) full year at 100% of purchase price of that plant, provided that proper watering & fertilizing aftercare is followed according to our Planting & Care Guide. This warranty is limited to a one time only replacement of the tree or shrub or a store credit for plant material of the original purchase price. Costs of labor and delivery are not covered under this warranty. Customer must have in-ground irrigation for one-year warranty coverage when installed.

This warranty does not cover the following:
• Annuals, tropicals, vegetables, herbs, hanging baskets, fruit trees, roses, sod or vines. If you are unsure whether your plant/tree falls into one of these categories, please see a sales representative.
• Damage due to abnormal weather, insects, disease, negligence or abuse, branch dieback or breakage on your property, failure to blossom, winter damage or other acts of nature.
• Damage done by rabbits, deer, boar, pigs or any other wildlife.
• Plants which die during summer due to lack of water caused by water bans or other watering practices.
• We do not warranty transplanted plant material.
• We do not warranty trees or shrubs sold at 50% off or more or final sale items.
• Queen Palms within ¼ mile of salt water or planted outside of Florida.
• This Warranty Does not cover Redbud trees, Dogwood trees, roebellini palms, Bismarck palms, and other palm trees that are not cold tolerant.

This warranty is void without a receipt or without any record in our database.

We encourage our customers to contact us as early as possible if you feel like your plant/tree is not doing well. The sooner a problem is identified the more likely it can be corrected. We are here to help!

Garden Products: 

All pre-packaged garden products can be returned for store credit or refund at any time as long as they are in good, sellable condition.

Sod:

There is never a guarantee on sod past the point of delivery. There are too many variables in the success of sod installation beyond our control.

Mulch, Stone, and Aggregate Warranty and Return Policy

• Any mulch, stone or aggregate purchased in a bag can be returned for store credit or refund as long as it is in good, sellable condition.
• Palletized stone must be inspected by a manager to insure it is in good, sellable condition.
• Bulk mulch and aggregate can be returned for store credit or refund if the customer brings it back to us and it is in good, sellable condition.
• If we need to pick it up, at no fault of LLS, there will be a charge for pickup. Charge to be determined by size and scope of the job.