FAQs

Store Infomation

What does Liberty Landscape Supply offer?

Liberty offers plants, trees, palms, mulch, soil, sand, rock, gravel, pottery, hardscape materials, and garden products. Liberty also provides commercial and residential services including landscape design, installation, irrigation, hardscapes, lighting, and maintenance.

Where are Liberty Landscape Supply stores located?

Liberty Landscape Supply has four retail locations:


Fernandina Beach
474389 State Rd 200, Fernandina Beach, FL 32034
904-261-7177

North Jacksonville
13385 N Main St, Jacksonville, FL 32218
904-683-4316

South Jacksonville
8178 San Jose Blvd, Jacksonville, FL 32217
904-733-7549

St. Augustine
5825 FL-16, St. Augustine, FL 32092
904-770-2530

What are your store hours?

Store hours vary by location and adjust slightly based on season.

Current hours:

Fernandina Beach
Monday through Friday: 7:00 a.m. to 6:00 p.m.
Saturday: 8:00 a.m. to 5:00 p.m.
Sunday: 9:00 a.m. to 4:00 p.m.

North Jacksonville
Monday through Friday: 7:00 a.m. to 5:00 p.m.
Saturday: 8:00 a.m. to 5:00 p.m.
Sunday: Closed

South Jacksonville
Monday through Friday: 7:30 a.m. to 5:30 p.m.
Saturday: 8:00 a.m. to 5:00 p.m.
Sunday: 9:00 a.m. to 4:00 p.m.

St. Augustine
Monday through Friday: 7:30 a.m. to 5:30 p.m.
Saturday: 8:00 a.m. to 5:00 p.m.
Sunday: 9:00 a.m. to 4:00 p.m.

Delivery

Do you offer delivery?

Yes. Liberty delivers living and non-living materials in both bulk and individual quantities across specified zip codes in Northeast Florida and Southeast Georgia. Delivery options are available at checkout.

Where do you deliver?

Our regular delivery area includes the following zip codes:

Glynn County, GA

31520, 31521, 31522, 31523, 31525, 31527, 31537, 31548, 31558, 31568, 31569

St. Johns County, FL

32080, 32081, 32082, 32084, 32086, 32092, 32095, 32097

Clay County, FL

32003, 32009, 32043, 32065, 32068, 32073

Nassau County, FL

32011, 32033, 32034, 32046

Putnam County, FL

32145

Duval County, FL

32202, 32204, 32205, 32206, 32207, 32208, 32209, 32210, 32211, 32212,

32216, 32217, 32218, 32219, 32220, 32221, 32223, 32224, 32225, 32226,

32227, 32228, 32233, 32234, 32244, 32246, 32250, 32254, 32256, 32257,

32258, 32259, 32266, 32277

Delivery Note:

We can also deliver outside of these counties for an additional charge of $2.50 per mile.

How long will it take to receive my order?

Customers are able to select their preferred delivery date, which is scheduled on a first-come, first-served basis. For some items, delivery may be available as soon as the next business day.

Do bulk deliveries require a tarp?

For 1 to 3 tons of aggregate, a 10-foot by 10-foot tarp is recommended. It should be at least 10 feet wide because the dump bed is 8 feet wide.

Returns and Refunds

What is your refund policy?

Refunds and returns depend on the type and condition of the item. Some items may be returned for a refund or store credit if they are in good, sellable condition, while other items have limitations or are not refundable.

Can bagged garden products be returned?

Yes. Pre-packaged garden
products can be returned for store credit or refund if they are in good, sellable
condition

Can bulk mulch or aggregate be returned?

Yes. Bulk mulch and aggregate can be returned for store credit or refund if the customer brings the material back and it is still in good, sellable condition. If Liberty needs to pick it up and the issue is not due to Liberty’s error, a pickup fee may apply.

Can palletized stone be returned?

Yes, but it must be inspected by a manager first to confirm that it is still in good, sellable condition.

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).

Warranty

Do trees and shrubs come with a warranty?

Yes. Trees and shrubs purchased from Liberty are covered for three months from the date of purchase for the original purchaser. The warranty is limited to a one-time replacement or store credit for the purchase price of the plant. It does not provide a cash refund. Dead material and the original receipt must be presented in person

Is there a different warranty if Liberty installs my trees or shrubs?

Yes. Trees and shrubs installed by Liberty may be covered for one full year at 100 percent of the purchase price, as long as proper watering and fertilizing instructions are followed. In-ground irrigation is required for one-year warranty coverage on installed material. This warranty is also limited to a one-time replacement or store credit and does not cover labor or delivery

What is not covered under the plant warranty?

The warranty does not cover annuals, tropicals, vegetables, herbs, hanging baskets, fruit trees, roses, sod, vines, transplanted material, discounted final sale items, certain cold-sensitive plants, or damage caused by weather, insects, disease, wildlife, neglect, abuse, or watering restrictions.

Does labor or delivery count toward the warranty?

No. Labor and delivery are
not covered under Liberty’s plant warranties.

Landscape Design and Installation

Does Liberty offer complimentary design consultations?

Yes! Click here for more information.

Do I have to use Liberty for installation after I receive a landscape design?

No. You are not required to use Liberty for installation after receiving your landscape design. You may complete the project yourself if you prefer

Does Liberty use its own employees for installation work?

Yes, for most installation projects Liberty uses its own employees. In some cases, a specialist may be needed, and Liberty may subcontract that specific part of the work.

Can Liberty prepare a landscape design packet for HOA approval?

Yes. Liberty can prepare a landscape design packet for HOA or architectural review approval

Do I need permits for landscape work?

That depends on the type of work and where you live. Permit requirements vary by county and by project. Your designer can help guide you once the plan is complete.

Do you offer maintenance after installation?

Yes. Liberty offers maintenance support as needed.

Liberty Loyalty Program

What is Liberty Loyalty?

Liberty Loyalty is our free loyalty program that rewards you based on how much you shop. The more you spend, the more rewards and benefits you earn, that you can apply directly with us! Simple and easy.

How do I join the loyalty program?

All you need to do to join our loyalty and rewards program is to create an account with us and opt-in! Simply follow the instructions to make an account with Liberty Landscape Supply, opt-in at the checkbox on the rewards page, and you’ll be enrolled in loyalty so you can start earning points immediately.

What benefits do I get in the loyalty program?

The more you shop, the more benefits you earn! You’ll be able to earn points for any purchases you make and unlock new rewards by leveling up in our program and interacting with our features. The full list of benefits and rewards can be found in above, so you can see exactly what you stand to earn!

How is my tier status determined?

Your tier status is based on your total spending with our store. The more you shop, the higher your tier! Check out the spending thresholds for each tier in the program description above.

Is my tier status for life?

Your tier status will reset every year on a 12 month rolling basis so make sure that you stay within the threshold to maintain your tier and all the amazing perks you have!

How do points work?

It’s this simple: For every dollar you spend on eligible purchases, you earn points. Earned points are converted into promotional redemption award dollars. You can apply these reward dollars to future purchases you make to make more out of your purchases. Depending on your tier status, you can be earning points at faster rates than standard, meaning more points for less dollars spent!

Do all purchases count for points?

All of your retail purchases made online and at our stores will count for points. You need to make sure you are logged into your account or that you tell the sales associate your loyalty program details for your points to be added to your account. Some exclusions may apply, but you will be explicitly notified if a purchase does not count for points.

What happens if I return my items?

Upon the return of an item, the spend applied to your tier status for the original purchase, as well as any points earned from the purchase, will be deducted from your account.

What is voting?

Voting is another cool way for you to earn points for free. If you answer questions that we ask you, you’ll get points awarded to your account. It’s super simple!

How do achievements work?

Achievements allow you to complete specific tasks and earn cool rewards upon completion. Take a look at all the available achievements you have to complete and start ticking them off one by one to truly master the loyalty game by unlocking some amazing rewards. Each achievement tells you what you need to do to unlock it and what rewards you will get once the achievement is unlocked

How will I receive my birthday gift?

All members who have provided their birthday information will be invited to redeem a gift on their birthday. Notification will be sent to you via email, so it is important that you are opted in to receive marketing emails from us. Instructions on redemption will be provided in the email.

Do my points expire?

Yes, your points will expire 24 calendar months after they were added to your account. Make sure to use your points for your purchases or redemptions before their expiration date to make the most of them.

Can loyalty points be earned/ redeemed with Liberty's design and installation services?

Rewards points are not eligible to be collected or redeemed on installation or design services at this time.

Product Questions and Material Calculations

How can I get help choosing the right products or materials?

Liberty’s team can help customers choose the right products for their project, including plants, mulch, soil, stone, and other landscape materials. Customers can also use Liberty’s online resources, care guides, and materials calculator for help.

How should I care for newly planted trees and shrubs?

Proper watering, fertilizing, and site selection are important. Liberty recommends following its planting and care guides and contacting the team early if a plant starts struggling.

How do I calculate the proper amount of materials for my project?

We offer a complimentary materials calculator to take the guesswork out of ordering. Click here to learn more.

How many bags of mulch equal one cubic yard?

It takes about 13.5 bags of mulch to equal 1 cubic yard, so most customers should plan on about 14 bags. That covers about 100 square feet at a depth of 2 inches. Each bag typically covers about 8 to 12 square feet, depending on how deeply it is spread.

How many bags of topsoil equal one cubic yard?

It takes about 36 bags of topsoil to equal 1 cubic yard, or about 100 square feet at a depth of 2 inches.

How much palletized stone do I need?

One ton, or 2,000 pounds, of palletized stone typically covers about 75 to 125 square feet with 2- to 3-inch joints. Thicker stone gives less coverage, and thinner stone gives more coverage.

Why does cubic yard coverage not always work out exactly?

Because of compaction and moisture. Materials like sand, soil, and mulch can settle or shrink after they are spread, which affects both depth and coverage. Wet material can also be heavier and denser than dry material.

Citrus and Plant Restrictions

Can I buy citrus from Liberty and take it across state lines?

No. Florida Department of Agriculture regulations do not allow citrus to be taken across state lines. There are no exceptions.

Policies and Website Use

What are Liberty’s terms of service?

Liberty’s terms of service explain the rules for using the website, making purchases, and using Liberty’s online services. By using the site or purchasing from it, customers agree to those terms.

What does the privacy policy cover?

Liberty’s privacy policy explains what personal information may be collected, how it may be used, and how it may be shared when customers use the website, make a purchase, or contact the company. This can include contact details, payment information, transaction history, communications, and device or usage data.

Why does Liberty collect personal information?

Liberty may use personal information to process orders, arrange shipping, manage accounts, handle returns and exchanges, communicate with customers, improve the shopping experience, and provide customer service.

Can Liberty change its policies over time?

Yes. Liberty may update its terms, policies, and website information from time to time. Customers should review the most current versions by clicking here.

Do sales and promotions have special rules?

Yes. Sale and promotion details may vary depending on the offer, the products included, and timing. Customers should review the specific promotion details at the time of purchase.